Delivery Policy

At Jason & Laura Toronto, we strive to deliver your order as quickly, accurately, and efficiently as possible. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered, as well as the responsibilities of both the customer and our business.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

  • Orders are not processed or shipped on weekends or public holidays.

2. Estimated Delivery Time

  • The estimated delivery time is 3–7 business days, depending on your location and local postal services.

  • Delivery times are estimates and may vary due to:

    • High-demand periods

    • Customs inspections or clearance delays

    • Carrier or logistical issues beyond our control

Jason & Laura Toronto is not responsible for delays caused by third-party carriers or customs authorities.

3. Shipping Method & Origin

  • All products are shipped directly from our international supplier, which may be located in China.

  • Because of international shipping, customs duties, import taxes, or clearance fees may apply depending on the destination country.

  • Any such charges are the sole responsibility of the customer.4. Shipping Costs

  • Shipping costs are clearly displayed at checkout before payment is completed.

  • Shipping rates vary based on:

    • Package weight

    • Delivery destination

    • Selected shipping method

5. Responsibility & Delivery Confirmation

Please review the following carefully:

  • Once tracking information confirms that the package has been delivered to the address provided, responsibility for the shipment transfers to the customer.

  • Jason & Laura Toronto is not liable for:

    • Lost or stolen packages after delivery confirmation

    • Delivery issues caused by incorrect or incomplete address details

  • Address changes or corrections must be requested within 24 hours of placing the order. Changes requested after this period cannot be guaranteed.

6. Failed or Undeliverable Shipments

If a shipment is returned due to an incorrect address, refusal by the recipient, or failure to collect the package, any additional shipping costs will be the responsibility of the customer.

7. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Business Name: Jason & Laura Toronto
Email: info@jasonandlauratoronto.com
Location: Toronto, Canada