Return Policy

At Jason & Laura Toronto, customer satisfaction is very important to us. However, we understand that there may be situations where you wish to return a product. This Return Policy explains the conditions, process, and responsibilities related to returns in a clear and transparent manner.

1. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • A return request can only be submitted after you have physically received the product.

  • All return shipping costs are the responsibility of the customer, including international shipping and any customs or import fees.

  • Items must be returned unused, unworn, unwashed, undamaged, and in their original condition, including all original tags, labels, and packaging.

  • Trying on items is permitted; however, wearing items beyond fitting is not allowed.

  • Orders placed in multiple sizes or variations with the intention of returning part of the order are not accepted.

  • Products that show signs of use, damage, or alteration will not be eligible for a refund.

2. Return Period

  • You must request a return within 14 days of receiving your order.

  • Requests submitted after this period may be declined.

3. Return Process

To initiate a return, please follow the steps below:

  1. Email your return request to info@jasonandlauratoronto.com within 14 days of receiving your item.

  2. Once your request is approved, you will receive the return address of our supplier, which may be located outside of Canada, including China.

  3. Ship the item back at your own expense, including any shipping, customs, or handling fees.

  4. We strongly recommend using a tracked and insured shipping method. Without valid tracking information, we cannot guarantee processing of your return.

4. Refunds

  • Once the returned item has been received at the supplier’s return address and inspected, we will assess its condition.

  • If approved, the purchase price of the returned item will be refunded within 14 days.

  • Refunds are issued using the original payment method.

  • Original shipping costs are non-refundable.

5. Responsibility and Liability

Please note the following important conditions:

  • Jason & Laura Toronto is not responsible for lost or delayed return shipments.

  • If tracking confirms delivery to the provided return address, the return is considered completed.

  • We are not liable for delivery issues caused by incorrect or incomplete address details provided by the customer.

  • Any address corrections must be requested within 24 hours of placing the order. Changes requested after this timeframe cannot be guaranteed.

6. Non-Returnable Items

Certain items may be excluded from returns for hygiene or safety reasons. If applicable, this will be clearly stated on the product page.

7. Contact Information

If you have questions about returns or need assistance, please contact us:

Business Name: Jason & Laura Toronto
Email: info@jasonandlauratoronto.com
Location: Toronto, Canada